1. Rigorous Employee Vetting and Onboarding
We take employee screening seriously. Before any individual is brought onto the HubBase team, they must undergo comprehensive background checks, including:
- Criminal records screening
- Identity verification
- Employment and reference checks
Only individuals who pass these stringent requirements are hired, ensuring the integrity and trustworthiness of our team.
As part of the onboarding process, all employees must complete cybersecurity and privacy training. After completing this training, each employee is required to sign legally binding Security and Privacy Agreements, including:
- Cybersecurity Agreement: Affirming their responsibility in adhering to our stringent security policies.
- Non-Disclosure Agreement (NDA): Legally prohibiting the disclosure of any client information, intellectual property, or trade secrets encountered during employment.
2. Data Handling: Your Data Stays in Your Environment
At HubBase, we do not store or handle client data on our servers or cloud environments. Our approach ensures that all sensitive data remains exclusively within your infrastructure or designated cloud environments. For example, when we work with clients such as Pontera, all tasks are conducted within their HubSpot instance—no data is downloaded or stored locally.
This strict policy means:
- No storage of customer data on HubBase systems
- No local downloads of sensitive data by our staff
- All operations remain within your controlled environment
Our clients' sensitive data never touches HubBase's infrastructure, ensuring that your information remains under your full control at all times.
3. Strict Compliance and Continuous Improvement
While external certifications like SOC2 are not currently applicable to our current operations, we are always working to meet and exceed industry standards. As part of our continuous improvement, SOC2 certification is on our roadmap for 2025 for a new service we are developing.
Our internal HR policies ensure that any violation of security protocols by our staff is met with immediate and decisive action, including termination and legal consequences where applicable.
4. Our Roadmap for Enhanced Security
While HubBase already upholds stringent internal security measures, we are continually looking to enhance our security practices. As part of this ongoing commitment, we are working toward obtaining SOC2 certification for future services, further underscoring our dedication to maintaining the highest security standards.
5. Legal Protections for Your Data
To further safeguard your data, all HubBase employees are bound by the following:
- Non-Disclosure Agreements (NDA): Protecting the confidentiality of client data and intellectual property, extending beyond their tenure at HubBase.
- Cybersecurity and Privacy Agreements: Mandating adherence to HubBase's internal security protocols, with severe consequences for any breach.
These measures ensure that your sensitive information, intellectual property, and data remain protected under strict legal frameworks.
Your Data Security Is Our Top Priority
At HubBase, we know that trust and security go hand-in-hand. That’s why we take every precaution to ensure your sensitive data is handled with the highest level of care, strictly within your control, and backed by rigorous internal policies and procedures. We are committed to maintaining your trust and protecting your data at every step.
Contact Us for More Information
If you have any questions about our security practices or need further details, please don’t hesitate to reach out to us at support@hubbase.io.
