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HubSpot Helpwise Integration
Connect Helpwise with HubSpot
Fully Secure Integration
Scalable & Fast
Support Included
Integrations Built by HubSpot Experts
- 10 years of experience building HubSpot integrations and custom apps
- HubSpot Gold Partner with a lot of certifications
- Security-first integrations
Unified Inbox Integration
Integrate HubSpot with Helpwise to centralize customer communication channels, consolidating emails, chats, and SMS messages into a single unified inbox within HubSpot for efficient customer support and collaboration.
Collaborative Ticket Management
Facilitate collaborative ticket management with Helpwise integration, assigning tickets to team members, setting priorities, and tracking resolutions directly within HubSpot to ensure timely and effective customer service delivery.
Automated Workflow Integration
Automate workflow processes with Helpwise integration, triggering actions and notifications based on customer interactions, ticket updates, or service level agreements (SLAs) tracked in HubSpot for streamlined service operations.
Examples of Integration Workflow Triggers and Actions
New Contact in List
Trigger ticket creation or assignment in Helpwise when new contacts are added to specific lists in HubSpot, ensuring that customer inquiries and requests are promptly addressed by the appropriate team members.
New Deal Property Change
Update ticket priorities or statuses in Helpwise based on deal changes or milestones in HubSpot, ensuring that customer support efforts are aligned with sales activities and customer lifecycle stages.
Product Created or Updated
Sync product-related tickets or support requests with Helpwise to ensure that customer service teams have access to up-to-date product information and troubleshooting resources for efficient issue resolution.
New Email Event
Send automated ticket notifications or responses through Helpwise based on email interactions or campaign responses in HubSpot, improving communication and resolution times for customer inquiries and support requests.
Add Contact to HubSpot List
Segment contacts in Helpwise based on lists or properties in HubSpot, enabling targeted ticket assignments and follow-up efforts tailored to specific customer segments and preferences.
Create a Company in HubSpot
Automatically create company records in HubSpot based on customer interactions or ticket submissions in Helpwise, ensuring that sales and marketing teams have visibility into key account relationships and support needs.
Find Company
Retrieve company support history or ticket records from Helpwise and sync them with HubSpot for comprehensive customer insights and analysis, supporting strategic planning and relationship management efforts.
Find or Create Line_item
Sync product-related tickets or service requests with Helpwise to ensure that customer service teams have access to the latest support resources and troubleshooting guides aligned with product updates or enhancements tracked in HubSpot.
Find or Create Deal
Generate deal records in HubSpot based on support interactions or ticket resolutions tracked in Helpwise, providing sales teams with valuable context and insights to drive customer satisfaction and retention efforts.
Update Contact
Automatically update contact records in HubSpot based on ticket interactions or support resolutions detected by Helpwise, ensuring that sales and support teams have access to the latest information for customer engagement and management.
Trusted by hundreds of organizations
WORK WITH US
Effective and Responsive! HubBase worked to understand our goals and designed/developed/tested the website and launched the initial phase in 5 weeks! They are organized and incredibly responsive - most questions and feedback is addressed within 24 hours.
Nick Gustafson
Senior Marketing Manager
Livetech
It’s hard to find a really good HubSpot developer who is quick to respond, readily available, and always willing to tackle demanding projects with aggressive timelines. HubBase is a truly great HubSpot developer partner. They always deliver quality results on time.
Kristen McPeak
Marketing Director
AS Advisors Group LLC
Great Work! Really happy with the team at HubBase. They deliver on time and are super responsive. The team takes time to address all of my questions. I will work with them again on my future web development projects!
Stephane Le Mentec
Marketing Manager
International TEFL Academy
Top-notch & reliable development work. I have thoroughly enjoyed working with HubBase on various HubSpot development projects over the last few years for our agency clients. They are quick to respond, scope projects, and turnaround demanding tasks.
Jenny Nauman
100 Yards
Quick, Quality Dev Work. I have really enjoyed working with the HubBase team on a variety of development projects over the last year. We use HubBase as our main website development team, and we rely on them for integration, migration, and HubSpot development work.
Katie Herrmann
Director of Digital Strategy
Profile Plan
We really enjoyed working with HubBase. They were thorough and thoughtful and helped us rebuild flawed code to exponentially increase our page loading time, as well as get us back in Google's good graces.
Amy Levine
Director of Content Marketing
Virsec
“Having worked with a couple of HubSpot developers, HubBase is by far the best company I've had the privilege to collaborate with. Our project was delivered on schedule and met budget, and most important: the email creation system that they provided to my team WORKS.”
Ryan Ondriezek
Associate Creative Director
Amobee
“The Hubbase team is absolutely wonderful! They got our vision without much back and forth and are extremely responsive in helping in any way they can! I can’t wait to continue to work with them :)”
Bridget Cooley
Marketing Specialist
LookingPoint
“The HubBase team did an excellent job handling a complex issue with our HubSpot CMS integration. They helped provide a solution that made sense for the business and ensured a quality end result. I would absolutely hire them again!”
Dillon Jones
Digital Marketing Lead
Dillon Jones, LLC
“We have built a strong working relationship with HubBase. We have worked with them on e-commerce sites utilizing Shopify and HubSpot. They also build custom APIs to build bridges between Shopify, HubSpot, and the client ERP systems.
Carrie Dudley
Director of Client Services
Illumine8
The HubBase team have been extremely helpful in a variety of website projects including the transition to HubSpot Themes and fixing critical core web vital issues. They are knowledgeable and fast acting - a great team who are highly supportive and act as an extension of our own team!
Johanna Azis
Head of US Marketing
Quantilope
Being technically knowledgable is one thing-being an easy-to-work- with team of problem solvers is another. Not often do those things overlap, but they do with HubBase. They have always communicated clearly and been available for clarifying calls and updates.
Brendon Loscar
Co-owner
RADCAT
Our expectations were blown out of the water with the quality of the work. At the start of the project, we never imagined how amazing our website would be. Our customers love it! And it works great on the Hubspot CMS and with our CRM/Marketing pieces."
Vishnu Potini
President
Hale Cosmeceuticals
“Very much enjoyed my experience with HubBase. Our website came out exactly the way we had hoped and we are excited to continue to work with them on building out the property.”
Jason Azocar
Founder & CEO
HubSearch
“HubBase was able to jump right into helping us with our existing HubSpot website and has been a helpful partner in creating new templates and supporting with testing. Glad to have them on board!”
Olivia Paden
Director of Design
Owl Labs
“HubBase is an incredible team. I have used them a few times and they are beyond professional and prompt with their responses and work. I plan on hiring them over and over again. They took our website to another level, and brought new life to it.”
A HubSpot
CMS Client
“HubBase has been our partner for all things HubSpot web development for 4 years. We rely on them as an extension of our team. They deliver projects on time. They also stay on top of HubSpot best practices to ensure our website is scalable and easy to update.”
Lola Feiger
Director of Marketing
ALICE
“We engaged with HubBase as we needed to redesign our website to be cleaner and more up-to-date. They did exactly that — we love the way our website looks and functions in HubSpot. HubBase also provided ongoing support to website edits, as needed.”
Sean Barr
President
LookingPoint
HubBase built our software platform very scalable as it utilized serverless Amazon AWS. The backend and frontend of the platform is developed using JavaScript. It has integrations with HubSpot, Quickbooks and HelloSign. I highly recommend working with this team.
Tooraj Arvajeh
CEO & Co-Founder
Perl Street
Excellent web design and web banner design sensibilities. Superlative technical and operational knowledge of HubSpot. Will definitely hire Team HubBase again.
Kirk Donnan
Creative Director
DONNAN Creative Strategy
Terrific to work with. They were extremely professional, fast, and responsive. They went above and beyond to work on a short timeline and even spent the weekend to ensure the work was completed in a timely manner. I'd highly recommend the team.
Chris Alto
Founding Member
Vendr
The work is always high-quality. It is very rare to find a team that ALWAYS meets the deadlines, no matter what. When I have a project that requires a tight turnaround, I know I can rely on HubBase to deliver. Look no further if you're looking for a HubSpot partner for the long haul!
Jenny Nauman
100 Yards
The HubBase team is an absolutely delightful partner to work with. I've had the pleasure of working with them on several website development requests now, and each time they've been able to deliver exactly what we've asked for, and have done so quickly.
L'erin Jensen
Content Manager
Pontera
I appreciate how quick HubBase is to respond via Slack and Trello. If you want a team that is well-versed in HubSpot, HubBase is a great partner you can rely on.
Katie Herrmann
Director of Digital Strategy
Profile Plan
HubBase takes a holistic and methodical approach to SEO and understands the role that time and quality of content play in building a strong, consistent brand. They respond to issues quickly and clearly communicate their work, process, and projects.”
Amy Levine
Director of Content Marketing
Virsec
When provided with feedback, HubBase provides solutions usually within 24 hours—we appreciate the efficiency. They have been the perfect partner for us.
Chelsey Heil
Design Manager
MED e-care
Came and met with me in person, which I really appreciated. HubBase worked on a tight timeline with a fast turnaround and created modules that were easy to use. They made themselves available for questions and were highly responsive.
Taylor Garrett
Associate Director of Grants
Sustainable Ocean Alliance
HubBase built our software platform very scalable as it utilized serverless Amazon AWS. The backend and frontend of the platform is developed using JavaScript. It has integrations with HubSpot, Quickbooks and HelloSign. I highly recommend working with Team HubBase.”
A happy client
From the start, HubBase was responsive to our sense of urgency and we've now engaged them for multiple website rebuilds. They helped us make strategic decisions on how to scale building a library of modules that can be repurposed for other brands. Thank you, HubBase, for your partnership.
Derek Jones
Senior Vice President
Livetech
Got more questions?
Frequently Asked Questions
The integration streamlines customer communication by centralizing email, chat, and SMS messages into a single unified inbox within HubSpot, enabling efficient customer support and collaboration across teams.
Yes, you can facilitate collaborative ticket management with Helpwise integration, assigning tickets to team members, setting priorities, and tracking resolutions directly within HubSpot for streamlined customer service delivery.
By triggering actions and notifications based on customer interactions, ticket updates, or service level agreements (SLAs) tracked in HubSpot, the integration supports automated workflow processes for streamlined service operations and efficient issue resolution.
Absolutely, you can segment contacts in Helpwise based on lists or properties in HubSpot, enabling targeted ticket assignments and follow-up efforts tailored to specific customer segments and preferences.
Yes, businesses can realize significant ROI by using Helpwise integration for streamlined customer communication, collaborative ticket management, automated workflow processes, targeted communication efforts, and ultimately, improved customer satisfaction and retention.
By centralizing customer communication and ticket management within HubSpot, the integration fosters cross-team collaboration and coordination, ensuring that sales, marketing, and customer service teams are aligned in their efforts to deliver exceptional customer experiences.
Yes, you can track customer interactions and ticket resolutions in real-time with Helpwise integration, providing valuable insights and analytics to inform your customer support strategy and service level commitments.
By configuring triggers and actions within the integration settings, you can ensure seamless communication and data synchronization between HubSpot and Helpwise, facilitating smooth integration across customer support, sales, and marketing workflows.
The key benefits include streamlined customer communication, collaborative ticket management, automated workflow processes, targeted communication efforts, cross-team collaboration, and ultimately, improved customer satisfaction and retention.
Yes, you can customize ticket templates, service level agreements, and other settings within the integration to align with your organization's customer support goals and preferences, ensuring that the integration meets your specific customer service needs and standards.